Mystique Return Policy
ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER SUPPLIED BY Mystique Nails.
You can initiate a return for most new and unopened items within 30 days of delivery for a full refund.* You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 45 days of delivery. We inspect all returned items and may award a partial refund for opened or used products. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.
If you initiate a return after 30 days, Mystique may issue a partial refund depending on elapsed time and condition of merchandise.
*You must initiate the return within 30 days of delivery. We must receive your returned items at our processing facility within 45 days of delivery. You can expect to receive your refund within four weeks of shipping your package back to us. In many cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). We will notify you via email with the details of your refund, and issue your refund in the form of payment used to make your purchase.
Send qualified returns to:
2855 S. 1030 W.
Salt Lake City, UT 84119